Performance management workshop

This workshop is designed to give you an understanding of the NTPS performance management system and how to apply it.

It will help you to constructively address performance and build your confidence when giving performance feedback in the workplace.

Performance Management

The key outcomes for this workshop are to:

  • understand the aim, purpose and scope of activities involved in the NTPS performance management system
  • understand the governance of performance management in the NTPS including PSEMA
    and CLF
  • understand the relationship between performance management and managing under-performance
  • understand the role of a leader or manager in the administration of performance management
  • understand the role of the employee in the administration of performance management.

Performance feedback

When giving and receiving feedback you should understand:

  • the role of feedback in the staff management process
  • how this links from individual performance to the broader objectives of the agency
  • the feedback process and cycle
  • how to define staff responsibilities in measurable terms
  • how to describe the results and behaviours expected from individuals
  • the importance of credibility in giving feedback
  • how to engage staff to ensure their commitment, motivation and ownership
  • the metrics used to measure and monitor staff performance
  • how to structure and deliver feedback effectively
  • employees responsibilities regarding feedback
  • how to avoid common traps and challenges in providing feedback. 

Pre course requirements

You should read the following before starting this course:

Selection Criteria

This program is ideal for managers and supervisors AO5 and above, who are now or may in future be responsible for performance management.

This is an introductory program and therefore may not be suitable for those with extensive prior people management experience.

Refer to the Training calendar for a nomination form.

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Last updated: 24 November 2016