Meet our heroes
Reflecting on the enormously important role that the public sector has in our community throughout our response to the COVID-19 pandemic, it is an honour to acknowledge some of the exceptional efforts that has been undertaken by public servants who have worked tirelessly with other authorities, the community, industry and not for profit organisations (NGO).
The work that is done every day by public servants helps to keep people and communities safe, enables business to function, ensures that essential services are provided, encourages artistic endeavour, allows access to our beautiful wild areas, and so much more.
We continue to deal with the impacts of the COVID-19 pandemic, and the Territory is in such a great position compared to our interstate cousins. We have been able to lift many of the restrictions much more quickly than in other parts of Australia. It is the work of inspiring NTpublic servants together with our fantastic community, NGO and business sector support that has allowed the Territory to be in this position.
You will find some of our unsung COVID heroes stories below, with more to follow in the coming weeks. Our Unsung Heroes were on the front-line, and behind the scenes, working tirelessly, undertaking many long hours to do remarkable but most often unnoticed work. All of them and many others get our thanks for helping to make the Territory a wonderful place to live, work, play and grow families.
Compassion for customers
Read about the customer service of Perrine Orlandini, Sarah Roberts and Kassandra Hall when Jacana Energy's customer focus was thrown into the spotlight with a range of relief packages and hardship management tools on offer.
Stepping up to support
As a Project Officer with the Regional Implementation Unit in the Department of the Chief Minister, Selina Holtze would normally support Regional Executive Directors and regional staff with the Local Decision Making initiative.
Thousands receive a helping hand
Senior Director Grants and Business Performance Bardia Bodaghi and his team developed and rolled out millions of dollars' worth of stimulus programs to support Territory businesses and jobs – and they did it fast.
Legislation in action
Read about Louise Taylor who's role was to interpret the legislation, work with the remote hotline and assist with exemption processes.
Getting a fix on Katherine business
As a Small Business Champion and acting Manager for Economic Development in the Big Rivers Region, Miranda Halliday had an unusual and critical role.
Rolling with the changes
Samantha Hunter was tasked with leading DCIS' COVID-19 compliance team who managed designated area compliance data (entries into remote communities) and arrivals to the NT.
Staying cool on the hotline
As Executive Assistant for the Senior Executive Director DCM, and an NT public servant for 20 years, Megan Kelly wasn't surprised by the great work of her colleagues during COVID-19.
Critical information at a click
Making sure Territorians get the best experience when dealing with government online, part of Steve Pegg’s usual role, was taken to a whole new level during COVID-19.
People’s welfare at the heart of response
The Northern Welfare Group is formed from six agencies, all working together with people at the heart of the response. Find out more from Leanne Taylor and Gabrielle Brown.
Powering on through
Read about Peter Hudson who was responsible for risk assessments and business continuity plans relating to the Territory’s electricity supply were never more important than during COVID-19.
From mothballed village to quarantine site
Read about the team led by the Department of Infrastructure, Planning and Logistics that created a fully operational quarantine site suitable for Australians repatriated from Wuhan and from the Diamond Princess.
Putting the pieces together
Territory businesses had quick access to a useful Business Health Checks Tool and a range of support programs thanks in part to the work of DTBI's Renee Tennent.
Keeping track of compliance
Learn about the DCIS COVID-19 Data Compliance Team has had a key role in keeping Territorians safe through data entry, record keeping, data quality assurance and reporting.
Helping to keep Territorians informed
Territorians received information about COVID-19 in a timely and consistent way thanks to the work of the DCM communications team, with the assistance of employees like Samantha Cubillo.
Website too important to wait
Meet the Digital communication team which set up the coronavirus website to ensure key messaging is accessible online.
Amazing cross-agency teamwork
Read about Garry Fischer who's role in the pandemic was to manage the engineering and transport functions for the Territory Operations Centre.
Learn about the StudyNT ambassadors program and the help international students received during COVID-19.
Watching out for welfare in the Centre
As Executive Director, Southern Region for Territory Families, Dorelle Anderson and her Southern Welfare Group had a crucial role in fielding referrals, supporting biosecurity and assisting people to return to country.
Finding pathways home
Find out more about Juanita Jones who was tasked with helping establish a pathway for prisoners to return to country while biosecurity measures were in place for remote communities.
Team spirit underpins wellbeing
Read about Youth Justice Officer Jon Watkins and his fellow outreach officers who supported young people and contributed to their successful return to country.
True to form
The work of the DCIS COVID 19 data compliance team may not sound glamourous, but their work has been vitally important. Meet the Data Compliance Team 2.
Making information digestible
Sharing information so Territory Generation's 200 employees know what to do – including how to do it and what not to do – is a big job.
Read about Lily Andrews who took a key role in the Emergency Operations Centre (EOC) as a liaison officer.
Meet Kostas Trikilis who helped to establish the Coronavirus Travel Hotline and set up the Approved Remote Essential Worker (AREW) application process for people working in remote communities.
Public service with a passion
After joining the public service in late March 2020, Leah Boyd found herself in a role she hadn't applied for, finding qualities she hadn't anticipated.
Legal advice 24/7
The demand for legal advice across NT Government didn't stop during COVID-19 – on the contrary, demand soared as people sought answers on a whole range of issues.
Humor helps in hardship
As a Project Officer in Marketing and Engagement with DTBI, Charlene Pollard took on a new role assisting the grants team, and learned to value her flexibility and sense of humour.
Support at the end of the phone line
Vicki Schultz was key in setting up the hotline standard operating procedures, scripts, technology solution and rosters to cater for more than 1,000 telephone calls in a day's work for the COVID-19 hotline.
Crisis sparks change of plans
For Kim Davis, the past few months have been a time of hard work and enormous change.
When the pandemic hit, Rae Hobbs and her team at Territory Families were asked to focus solely on the welfare response, providing psychological first aid and quarantine support to people affected.
Rapid response to industry
As the department's Director of Communications and Media, Mez Korbetis had been engaged in crisis response providing support and information to the Tourism industry.
Connecting the community
Learn more about the work of DCIS Digital Content Quality Officer Emmylou Trombley and her colleagues setting up the coronavirus website.
Four jobs in one
Handling the role of executive assistant to three executive directors in addition to working as a business manager was all in a day's work for Kathleen Skandaliaris.
Scaling solutions for the Courts
Meet Rebecca Plummer who is the Principal Registrar of the NT Local Court and Director of Local Courts (North). She made sure the court work continued to operate.
Granting wishes during tough times
Learn more about James Buckley. As part of the DTBI Jobs Rescue and Recovery Plan team he has made a real difference for many Territory organisations.
Every day was different
Read about the Transport and Civil Division and how they covered the COVID response while also continuing business as usual.
Creating an emergency operations centre
Read about the creation of the COVID-19 Emergency Operations Centre at the Hidden Valley Motorsports complex which took only four days.
Taking care of business
Meet Fiona Hicks, a project officer with Investment Territory in DTBI, who was part of the initial response team within DTBI that set out to engage with local businesses to ensure they were ready for the shutdown of stage one.
On the disease control frontline
Life changed for Dr Vicki Krause on 9 January when, as Director of the Top End Health Service Centre for Disease Control, she was notified of a potential pandemic.
Last updated: 07 August 2020
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