Crucial coordination

Lily Andrews

As Departmental Liaison Officer in Territory Families’ Territory Intelligence and Coordination unit, Lily Andrews knows a thing or two about performing under pressure and meeting critical deadlines.

Those qualities were put to the test when Lily took a key role in the Emergency Operations Centre (EOC) as a liaison officer, rostered seven days a week.

Her role during the COVID-19 response was to ensure the efficient flow of information between the EOC and the Welfare Group Incident Management Team.

“A day in the EOC is always very busy as it is the centralised hub to find solutions to and resolve issues and to ensure the coordination of efforts between functional groups,” Lily said.

“There are so many people to be proud of,” she added.

“The team at the EOC who worked around the clock to ensure the safety of all Territorians; the Australian Defence Force, the Northern Territory Police, medical personnel and other frontline services for their efforts with manning our borders, doing compliance checks and the many other COVID-19 tasks they completed in addition to their normal duties; the Welfare Group Incident Management Team and all other Northern Territory and Commonwealth Government departments who helped coordinate and implement the highly successful NT response; and of course the everyday Territorians who were adaptable to the changes needed to keep Territorians safe during this challenging time.”

Lily said she was impressed by the way Territorians supported one another.

“It was nice to see so many community groups coming together to assist individuals who were in self-quarantine or doing it tough during these turbulent times,” she said.

Last updated: 01 July 2020

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