Humor helps in hardship

Charlene Pollard

As a Project Officer in Marketing and Engagement with DTBI, Charlene Pollard took on a new role assisting the grants team, and learned to value her flexibility and sense of humour.

Her role involved:

  • answering enquiries regarding the Jobs Rescue and Recovery Plan
  • assessing business applications and registrations
  • assessing business hardship applications
  • assisting and responding to enquiries regarding the home improvement schemes and
  • processing the home improvement scheme applications.

Charlene said she was proud to have seen the way everyone supported each other, especially agencies supporting other agencies.

"It's not about us, it's about the tradies, the essential workers and keeping the economy going so we as Territorians can still have a livelihood," she said.

Although she had to deal with some people whose attitudes were challenging, she rose to the occasion.

"Some expect to have everything now and can be very critical when explaining the terms and agreement of the grants or the timeframe it will take to administer the grant," she said.

"But once we explain the information to the public some change their attitudes and become very understanding of all the other priorities we need to deal with."

Charlene believes nothing will be the same again after this experience: "We all have to change and adapt to the circumstances we are in," she said.

"I have learnt that I am very flexible and not to take things to heart or too seriously, during these times we all need to have a sense of humour and be supportive of others – there is always someone who is worse off than you."

L to R: Paul Mitchener, Charlene Pollard and Lisa Brown

Last updated: 06 August 2020

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