Stepping up to support
As a Project Officer with the Regional Implementation Unit in the Department of the Chief Minister, Selina Holtze would normally support Regional Executive Directors and regional staff with the Local Decision Making initiative.
COVID-19 brought significant changes, as Selina was tasked with manning the Remote Travel Hotline. The hotline took thousands of calls, answered by staff from DCM, Parks and Wildlife, Sport and Recreation, DLGHCD and Libraries.
Selina found that, having previously lived and worked in many regional and remote communities throughout the NT, she was able to readily respond to callers' queries and support other call centre staff.
"The cross-collaboration and working partnerships with other agencies' staff was unbelievable and very supportive, building strong relationships," she said.
"Working within a confined office environment meant that you could often hear other call centre staff members' conversations.
"If someone needed assistance to resolve an issue over the phone then we would often problem solve together. If the issue was new and wasn't in our script then it was escalated to senior management for advice and or direction."
Selina was then seconded to Larrakia Nation Return to Country (COVID-19) Program, where she supported Larrakia Nation's staff working to assist people to return to their remote communities.
"This required working concurrently and collaboratively with the biosecurity quarantine program stakeholders in Darwin," she said.
Territory Families, DCM, Larrakia Nation Aboriginal Corporation and Mission Australia were strategic partners.
"I'm really proud of the way the public sector, non-government organisations (NGOs) and Aboriginal community leaders worked together," she said.
"Politics were put aside in favour of getting on with the job of keeping Territorians safe."
Last updated: 20 August 2020
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